Shipping policy

Complimentary tracked shipping

Free tracked shipping on all orders to the United States and the United Kingdom. No minimum order.

Processing time

Orders are prepared and dispatched within 1–3 business days. You'll receive an email with your tracking number as soon as your order ships.

Delivery time

United States: most of our pieces ship from our US warehouse and typically arrive within 3–8 business days after dispatch. A few pieces ship from our international partner workshops and typically arrive within 8–20 business days.

United Kingdom: orders typically arrive within 8–20 business days after dispatch.

During Black Friday and the holiday season, delivery may take a little longer.

Tracking

Tracking can take 2–5 days to update after dispatch.

Multiple items

Orders with several items may arrive in separate parcels, each with its own tracking number.

Lost or delayed parcels

If your order hasn't arrived within 30 business days of dispatch, or tracking hasn't moved for 10 days, email cozyauraatelier@gmail.com and we'll send a replacement or a full refund.